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Your privacy matters. Learn how TripGZio collects, uses, and protects your data.
Last updated: March 1, 2026
When you create an account or make a booking, we collect your name, email address, phone number, date of birth, gender, and government-issued ID details (for travel bookings). This information is essential for processing your bookings and providing customer support.
We collect payment-related information including credit/debit card details, UPI IDs, and banking information. All payment data is processed through PCI-DSS compliant payment gateways. We do not store your complete card details on our servers.
We collect information about your travel preferences, search history, booking history, and saved travelers to provide personalized recommendations and improve your experience.
We automatically collect device information (device type, OS, browser), IP address, location data, app usage patterns, and crash logs to improve our platform and provide location-based services.
Your personal and payment information is used to process bookings, issue tickets, generate invoices, and communicate booking confirmations, updates, and cancellations.
We use your search and booking history, travel preferences, and behavior on our platform to provide personalized recommendations, deals, and content tailored to your interests.
We send you transactional communications (booking confirmations, reminders), promotional offers (with your consent), customer support responses, and important service updates.
Aggregated and anonymized data is used for analytics, market research, product improvement, fraud detection, and to improve the overall user experience.
We may use your information to comply with applicable laws, regulations, legal processes, or government requests.
You have the right to request a copy of the personal data we hold about you. You can access most of your data through your TripGZio account settings.
You can update or correct your personal information at any time through your account profile. For information that cannot be updated directly, contact our support team.
You can request the deletion of your account and personal data. We will process your request within 30 days, subject to any legal retention requirements.
You can request your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
You can opt out of promotional communications at any time through your account settings or by clicking the unsubscribe link in our emails. Note that transactional communications cannot be opted out of.
You can request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
All data transmitted between your device and TripGZio is encrypted using 256-bit SSL/TLS encryption. Payment data is processed with additional encryption layers.
Our payment processing infrastructure is PCI-DSS Level 1 compliant, the highest level of security certification in the payments industry.
We implement strict role-based access controls to ensure that only authorized personnel can access personal data. All access is logged and monitored.
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
We have a dedicated security incident response team and established procedures for handling data breaches. In the event of a breach affecting your data, you will be notified within 72 hours.
We retain your personal data for as long as your account is active and as needed to provide you with our services.
After account deletion, we retain certain data for up to 7 years as required by Indian tax and regulatory laws (e.g., GST compliance, financial records).
Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics, research, and service improvement purposes.
We may update this Privacy Policy from time to time. Significant changes will be communicated via email, in-app notification, or a prominent notice on our website.
Your continued use of TripGZio after any changes to this Privacy Policy constitutes acceptance of the updated policy.
For any questions about this Privacy Policy or our data practices, contact our Data Protection Officer at privacy@tripgzio.com or call +91 1800-123-4567.
Gigglezen Technologies Pvt Ltd
Data Protection Officer: privacy@tripgzio.com
Mumbai, Maharashtra, India
Phone: +91 1800-123-4567
This Privacy Policy is effective as of March 1, 2026.